Faq
ANSWERS TO ALL YOUR QUESTIONS.
Here is the list of the most frequently asked questions :
DELIVERY
Do you ship internationally?
Yes, 123Xenon.com delivers to the world wherever you are!
What is the delivery delay ?
The delivery time depends on the delivery method you choose, it is 24H / 48H in mainland France for paid home delivery with La Poste and up to one week for free delivery to a relay point. Internationally, the average delivery time is 5-7 days about.
What are the shipping costs ?
At 123Xenon.com, you benefit from free delivery with no minimum purchase in mainland France! This is done at a relay point for bulky products and in letter followed for less bulky products. The price of shipping costs will be indicated before payment depending on your location and depending on the delivery method you choose.
EXCHANGE AND REFUND
Can I exchange an item?
Yes, you have 30 days to request the exchange of your product provided it is still intact and in its original packaging.
Do you make any refunds ?
Yes, at 123Xenon.com you benefit from the satisfied or refunded guarantee! If a product does not suit you, all you have to do is contact the after-sales service for a refund. The product must also be returned complete and in its original packaging. The return costs will be borne by the buyer.
Consultez nos CGV
Questions ? Contact us >
PAYMENT AND GUARANTEE
What payment methods do you accept ?
We accept all types of cards for secure online payment via Paypal. For information, it is not necessary to have a Paypal account to pay with this method of payment.
Is my item under warranty ?
Yes, xenon kits are guaranteed for 2 years for ballasts and 1 year for bulbs!